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Managing of funding for supports 

Management of Funding for Supports 
My Voice plan management services are provided at the NDIS Price Guide financial intermediary rates across NSW and NT 
Benefits of our plan management service:

Reliable services backed by a secure, automated payment and claiming system that you can trust.

Our checklist 

We understand how important it is for a service provider to get paid quickly

To process an invoice it must include the following:

Email us:   planmanagement@myvoice1.com.au  
Email for queries if different to remittance notices.     

We aim to reimburse you quickly
After reading our Checklist:

Please contact us if you need further advice at  planmanagement@myvoice1.com.au

We have prepared some responses to our most frequently asked questions

What happens if my budget is depleted?

My Voice will notify you as we are unable to process invoices once the allocated budget is  depleted. Providers will also be notified. It is important to plan and monitor spending when a  new NDIS plan budget is issued.  My Voice can hold invoices until a new plan is issued. We are then able to manually submit  invoices to the NDIA Provider Payment team.  My Voice is not liable for any costs above the allocated NDIS plan. Remember, there is no  guarantee the NDIA will cover costs above the allocated NDIS budget.  This could mean the NDIS participant, or their nominee may be liable to cover these costs.

I use a number of services and products, which are directly related to my disability, but my current plan manager will not reimburse them.  Can you please let me know if your service would normally reimburse these items?

Invoices would be reviewed individually, and a blanket response is not available.  My Voice Plan Management work within the guidelines issued by the NDIA and may direct you  to your LAC or to the NDIA hotline to seek clarification in writing.

Would you be able to pay invoices that are above the price guides maximum hourly rates?

No, we can only pay up to the maximum hourly rate. Anything above the  maximum hourly rate is at the expense of the participant.

How long does it normally takes My Voice to process an invoice?

Invoices are typically processed and paid within 7-14 days. If there are issues  with the plan or budget it can take longer, and we notify all parties to this effect.

Can you assist me with submitting invoices to provider payments for an expired plan?

If My Voice was the Plan Manager, yes we can assist with submitting invoices for an expired plan.  Unfortunately, if another company was the Plan Manager for that plan period, they would have to  submit the invoice even if My Voice is the Plan Manager for the current plan.  The alternative is to reach out to your NDIS planner if you do not have a Support Coordinator.

Do you advise us what has been expended from our NDIS plan allocations for our End of Year Report?

We send a budget summary and expenditure statement every month via email.  There is no cost for this service as it is included in the accounting fees paid to us  monthly by the NDIS.

As per your Participant Handbook, if funding is sent directly to My Voice, how can we keep track of the funding balance and the allocated budget ? 

The funds are not held by My Voice. We submit claims to the NDIS. The NDIS only give us the  requested amount.  The participant can view their budget and balance in the My Place portal. When electing  Plan Management, it is the participant's responsibility to monitor their funds using the portal  and information provided by the Plan Manager. My Voice will provide an update of the budget  with the monthly statements. If you have a support coordinator they can help monitor your  NDIS budget.

Do My Voice confirm the Service providers invoices to ensure that the service has been received, before they are processed ?

Invoices can be sent for approval and if no response is received within 3 business days  the invoices are processed based upon the details received, unless there is an alternate  agreement in place. We can verify service delivery on request.

Do you provide Support Coordination?

Yes. My Voice have Support Coordination and Specialist Support Coordination services  in NSW and the NT. They can help plan and manage the NDIS Plan budgets and locate  service providers and support for the NDIS participant.  See the Support Coordination section of the My Voice Website.

Do My Voice offer Plan Management services?

Yes. We have an experienced team who provide plan management services.  They operate and communicate with participants via email.  Your service providers would send the invoices to My Voice for processing.

  • NDIS requests that providers do this in 'a timely manner'.
  • My Voice terms are typically 10 days from receipt of the invoice
  • The 48-72 hours quoted is purely the claim submission timeframe. Once we submit the claim, it can take 48-72 hours for the funds to be transferred to My Voice.

Email invoices as a PDF to: planmanagement@myvoice1.com.au

  • This is our dedicated mailbox for the Plan Management team. It is monitored  Monday to Friday
  • Payment turnaround is within ten (10) business days. Delays may occur when  additional information is requested by the NDIA or the Plan Management Team, or when the  client’s budget is under review.
  • Please direct any follow ups or other enquiries relating to yours or your client’s accounts  to planmanagement@myvoice1.com.au