FEEDBACK & COMPLAINTS Commitment My Voice welcomes all feedback, including compliments, suggestions and complaints, from clients, their families and advocates and the wider community. We appreciate the opportunity to learn from your feedback in order to improve our services to you. Should you wish to make a complaint, we will handle it fairly, openly and as quickly as possible and will respect your privacy during the process. If you would like more information on how we handle your complaints, please view the Complaints Policy. We value your feedback to help us to provide a better service. Your views are very important to us. Leaving Your Feedback Please feel free to contact us via your preferred method. You may leave your feedback directly via phone, email or post using the details below, or, you may choose to make a time to meet with us in person or via Skype.
What Happens Next? If you have made a complaint, we will be in contact with you within 2 business days, but usually sooner. Where possible, we will do our best to resolve your complaint immediately, but if this isn't possible, we will keep you updated at all times with what we are doing and how long things will take. You can read more about our complaint handling process HERE. What If I'm Not Satisfied? If you are not happy with the service we are providing, our Complaints Officer or one of our Directors will be happy to listen and take the necessary action. Phone the My Voice office on 0438 320 068 What other agencies can you go to for help if you are unhappy with My Voice? You can also go to one of their offices or visit their website www.ndis.gov.au for more information. |
