0438 320 068
Management of NDIS funding for supports My Voice plan management services are provided at the NDIS Price Guide financial intermediary rates across NSW and NT Benefits of our plan management service:
Reliable services backed by a secure, automated payment and claiming system that you can trust.
We understand how important it is for a service provider to get paid quickly
To process an invoice it must include the following:
Email us: planmanagement@myvoice1.com.au Email for queries if different to remittance notices. We aim to reimburse you quickly After reading our Checklist:
Please contact us if you need further advice at planmanagement@myvoice1.com.au
My Voice will notify you as we are unable to process invoices once the allocated budget is depleted. Providers will also be notified. It is important to plan and monitor spending when a new NDIS plan budget is issued. My Voice can hold invoices until a new plan is issued. We are then able to manually submit invoices to the NDIA Provider Payment team. My Voice is not liable for any costs above the allocated NDIS plan. Remember, there is no guarantee the NDIA will cover costs above the allocated NDIS budget. This could mean the NDIS participant, or their nominee may be liable to cover these costs.
Invoices would be reviewed individually, and a blanket response is not available. My Voice Plan Management work within the guidelines issued by the NDIA and may direct you to your LAC or to the NDIA hotline to seek clarification in writing.
No, we can only pay up to the maximum hourly rate. Anything above the maximum hourly rate is at the expense of the participant.
Invoices are typically processed and paid within 7-14 days. If there are issues with the plan or budget it can take longer, and we notify all parties to this effect.
If My Voice was the Plan Manager, yes we can assist with submitting invoices for an expired plan. Unfortunately, if another company was the Plan Manager for that plan period, they would have to submit the invoice even if My Voice is the Plan Manager for the current plan. The alternative is to reach out to your NDIS planner if you do not have a Support Coordinator.
We send a budget summary and expenditure statement every month via email. There is no cost for this service as it is included in the accounting fees paid to us monthly by the NDIS.
The funds are not held by My Voice. We submit claims to the NDIS. The NDIS only give us the requested amount. The participant can view their budget and balance in the My Place portal. When electing Plan Management, it is the participant's responsibility to monitor their funds using the portal and information provided by the Plan Manager. My Voice will provide an update of the budget with the monthly statements. If you have a support coordinator they can help monitor your NDIS budget.
Invoices can be sent for approval and if no response is received within 3 business days the invoices are processed based upon the details received, unless there is an alternate agreement in place. We can verify service delivery on request.
Yes. My Voice have Support Coordination and Specialist Support Coordination services in NSW and the NT. They can help plan and manage the NDIS Plan budgets and locate service providers and support for the NDIS participant. See the Support Coordination section of the My Voice Website.
Yes. We have an experienced team who provide plan management services. They operate and communicate with participants via email. Your service providers would send the invoices to My Voice for processing.
Email invoices as a PDF to: planmanagement@myvoice1.com.au